Do you like free shipping? All orders over $150.00 (before taxes) in total receives free shipping throughout Canada. Orders under $150.00 are charged a flat $14.99. That's it! No surprises at check out!
All orders are shipped through Canada Post Parcel Service from our store. We currently only ship to destinations within Canada and do not ship internationally at this time. Estimated delivery times for Canada Post Regular Parcel Service is up to 2 business day for local destinations, up to 5 business days for regional locations, and up to 9 business days for national locations. We require a signature for delivery or pick-up from your Post Office location to ensure your delivery is made efficiently and safely. Delivery times are estimates and commence from the date of shipping, rather than the date of order. We strive to ship your order with 24-48 hours of order placement, but this cannot always be guaranteed, especially during the busy holiday season. Orders placed on Saturday, Sunday or a recognized holiday will not be processed until the next regular business day. We are not responsible for orders with incorrect shipping addresses which may be re-rerouted and returned to us as undeliverable. You will be notified by email if such an intance occurs. The Sputtergotch Toy Company cannot guarantee package arrival dates and is not responsible for lost or stolen packages. If you have any concerns regarding your order, you can contact us at firstname.lastname@example.org.
If your order is under $150.00 before taxes, a flat shipping cost of $14.99 will be applied to your order total and will be shipped by Canada Post Parcel. For orders over $150.00, the shipping cost will be FREE. You can also select "in-store pick-up" to pick up your items with no shipping costs at our Swift Current, Sask store location. Once your desired shipping method is chosen, your total cost, with shipping charges will be included. Please be aware that any and all shipping charges are not refundable in the event of a return/exchange. Please see our "Return Policy" for information on returns and exchanges.
If you require even faster shipping for your order, please contact us at email@example.com before placing your order. We will provide you with a quote.
Out of Stock Items
We try our very best to keep our stock levels as accurate as possible on our website. However, an item may be out of stock even though it is not stated so on the website. If you place an order that contains an out-of-stock item, we will ship all in-stock items immediately, and provide you with a credit for the amount of the out-of-stock item, using the original payment method.
Can't find what you are looking for? Our store has thousands of items, with many not being offered online. If you would like to inquire about an item that does not appear online, give us an email at firstname.lastname@example.org to see if we have it in-store. If we do, we would be happy to add it to your order!
Damage in Shipping
We must be notified within 7 business days if your package arrives damaged in shipping. Please retain original shipping box and contact email@example.com with your issue.