Online Return Policy

 

It is important to us that our valued customers are fully satisfied with their online purchases. We have a 30-day return policy in place to make your online purchase the right one!

If you receive your online order and the item is defective, or not what was ordered, simply contact us at onlinesales@sputtergotchtoys.com, and we will provide you with return and or warranty instructions. If the item is simply to be returned for refund and is not defective, the customer will be responsible for returned shipping costs. 

 

- The item(s) must be returned within 30 days of the original purchase

-    - The item(s) must be unopened, unused and in original packaging in resalable condition

- i  - If the item is defective, we would require a picture of the defect

 

 In order to ensure this criteria is met, all returns will be inspected. If the product does not meet this criteria, we reserve the right to not issue a credit.

 

 Returns

 

In order to return an item by mail, please email us at onlinesales@sputtergotchtoys.com to receive a Return Merchandise Authorization (RMA) number. In your email, please include the following:

-          Full Name

-          Order Number

-          Current Mailing Address

-          Product you are returning and quantities

-          Reason for the return

Once you receive an email confirmation with your RMA number, you may mail your item(s) to our shop at the following address:

 

The Sputtergotch Toy Company

113A Central Avenue North

Swift Current, Sask. S9H0K9

 

Upon receipt of your item(s), we will inspect them and provide you with an email confirmation. Please pack your returns with care! Return your items in a sturdy box with plenty of packaging. Provided the items meet the criteria indicated above for returns, we will then issue a refund for the amount of the item. Please note The Sputtergotch Toy Company does not reimburse any shipping costs for returns.

 

Damages in Shipping

We must be notified within 7 business days if your package arrives damaged in shipping. Please retain your original shipping box. Please contact us at onlinesales@sputtergotchtoys.com and we will follow up to process a pick-up of your damaged item and make arrangements for a replacement.

 

Manufacturers Defects

We stand behind all of the products we sell, and if you experience a product defect, please let us know right away! Email us at onlinesales@sputtergotchtoys.com with your contact information, the item in question and a description of the defect. We will then contact the manufacturer regarding warranty, return or replacement procedures. We may require a picture of the item to verify the defect with the manufacturer.